February 2017

Short App Outage [Retroactive]
During a routine update there was a short outage, ~2 minutes on user pages, ~5 minutes on our app.
Feb 16, 11:35 MST

January 2017

Incident 18-JAN-2016
The issue has been resolved, Thank you for your patience.
Jan 18, 07:32 - Jan 19, 13:20 MST
Short outage during database cleanup
During a database cleanup operation we experienced failover to our primary reader database due to an issue with replication. We expect a significant increase in database performance following these updates.
Jan 9, 10:13 MST

December 2016

DNS Provider issues
CloudFlare Hotfix appears to have been successful, error rates returned to normal. Background jobs (emails) are backed up some but will be clearing up soon.
Dec 31, 18:19-19:18 MST
Investigating page loading issues for some users
Database update completed and pages experiencing issue are back to normal.
Dec 14, 12:08-13:21 MST

November 2016

No incidents reported for this month.

October 2016

No incidents reported for this month.

September 2016

No incidents reported for this month.

August 2016

No incidents reported for this month.

July 2016

Internal API Malfunction
This is has been resolved.
Jul 11, 13:21-14:31 MST

June 2016

Caching Outage
One of our caching providers experienced an outage during a maintenance period causing elevated 500 errors across some ClickFunnels pages. Issue is now resolved and we'll be reviewing methods to avoid this from happening in the future.
Jun 30, 11:11 MST
Editor Image Uploader API issues (Transloadit)
Our image processing system http://status.transloadit.com/ API is currently offline - we're waiting on a fix but currently images can not be uploaded inside the editor until resolved. This does not effect already uploaded images or existing pages in any way.
Jun 2, 15:23 MST

May 2016

Image upload service temporarily offline
A 3rd party service used to upload images experienced a temporary outage while they upgraded some backend infrastructure.
May 25, 17:23 MST
Elevated 500 Errors
At 15:40 MST we identified and now have fully resolved an issue with AWS causing elevated 500 errors inside the app and with opt-in processing. Low priority background jobs were paused during the issue time period as well but have fully caught up now.
May 3, 16:25 MST

April 2016

No incidents reported for this month.

March 2016

Issues with caching servers
We're investigating reported issues with app dashboard and opt-in processing due to caching server problems today from RedisLabs (status.redislabs.com).. Issue has been resolved.
Mar 13, 18:05 MST

February 2016

Antivirus Misclassification
MalwareBytes has just informed us they're removing the block and we've setup an on-going relationship with them to avoid any future issues.
Feb 26, 18:37 - Feb 27, 19:54 MST
Stripe currently having API issues
Stripe has stated "From 21:56-22:20 UTC the API experienced increased latency, and some requests timed out. It's recovered, and we're continuing to monitor."
Feb 4, 15:10-15:41 MST

January 2016

Problem Selecting Templates & Cloning Funnels
Back to previous state
Jan 6, 13:40-13:56 MST

December 2015

[Scheduled] Support System "FreshDesk" Hardware Upgrades
The scheduled maintenance has been completed.
Dec 25, 00:00-01:00 MST
Stripe API Elevated Error Rate
Stripe is reporting all services online. https://status.stripe.com/
Dec 16, 20:43-20:53 MST
Mailchimp Integration not receiving data
Issue with Mailchimp integration not receiving data has been resolved. All contact records are still in Clickfunnels, we'll be syncing over optins that may not have arrived in your Mailchimp account over the rest of the day.
Dec 9, 11:29 MST
Issue With Sending Contacts To Multiple E-mail Integrations
Issue resolved. Some stale data will take time to be updated today and all data to show in some accounts.
Dec 8, 08:01 - Dec 9, 05:53 MST
Increased Errors
For a period of 18 minutes up to 35% of requests to the platform received 500 errors. This was a result of unplanned maintenance performed on the system at 0215 UTC.
Dec 5, 07:36 MST

November 2015

Investigating Database connection issues with host
This issue has been fully resolved.
Nov 16, 05:07-18:00 MST
Increased 500 Errors on app.clickfunnels.com
This incident has been resolved.
Nov 2, 12:27-20:10 MST

October 2015

Elevated 500 errors on app.clickfunnels.com
This incident has been resolved.
Oct 22, 09:36-11:52 MST
Investigating Increased Error Rates
Everything back to normal
Oct 16, 00:04-00:30 MST
Rolling back an app.clickfunnels.com update
Rolled back update - User pages were not effected by temporary outage - only page editing and stats
Oct 12, 16:22-16:27 MST
Browser issue loading remote script
Remote script issue resolved
Oct 8, 07:39-07:55 MST

September 2015

Amazon AWS Outage
The outage has been restored and is considered resolved.
Sep 20, 09:53-11:26 MST
[Scheduled] Page Caching Update
The scheduled maintenance has been completed.
Sep 16, 22:00-23:45 MST
Investigating Elevated App Errors
This incident has been resolved.
Sep 16, 13:19-15:35 MST
[Scheduled] SSL Certificate Update
The scheduled maintenance has been completed.
Sep 9, 22:00-23:00 MST
Increased Errors Loading Funnel Settings pages
This incident has been resolved.
Sep 4, 11:48-12:54 MST
Application Down
This incident has been resolved.
Sep 1, 09:24-09:29 MST

August 2015

Request Queueing Delays
This incident has been resolved.
Aug 31, 11:32-12:50 MST
Funnel Management Interuppted
This incident has been resolved.
Aug 28, 17:08-18:03 MST
[Scheduled] ClickFunnels UI Overhaul
The scheduled maintenance has been completed.
Aug 24, 22:15 - Aug 25, 01:00 MST
Stats Reporting Delay
This incident has been resolved.
Aug 3, 15:39 - Aug 4, 18:44 MST
Elevated in App Dashboard errors with Funnel reports
This incident has been resolved.
Aug 3, 14:46-15:16 MST

July 2015

Database updates in Progress
This incident has been resolved.
Jul 30, 00:35-03:45 MST
Background processing delayed
Issues resolved, all speedy again!
Jul 1, 11:17-12:42 MST

June 2015

Cloudflare network related issues @ multiple colos
CloudFlare update states: Identified - The issue has been identified and a fix is being implemented. Jul 1, 01:09 UTC
Jun 30, 18:50-19:10 MST
Internal caching system update (minor app login downtime)
This incident has been resolved.
Jun 16, 08:16-08:34 MST

May 2015

Partial outage from caching platform downtime
This incident has been resolved.
May 31, 14:44-22:41 MST

April 2015

Login issues
Database performance issues resolved. All Systems Go.
Apr 15, 09:25-10:11 MST

March 2015

No incidents reported for this month.

February 2015

No incidents reported for this month.

January 2015

No incidents reported for this month.

December 2014

No incidents reported for this month.

November 2014

Database update
A few minutes of database delays while updates were completed in slow hours.
Nov 14, 22:46 MST

October 2014

SSL Errors
We were finally able to get CloudFlare's undivided attention and talked with their CEO to get this issue resolved. No further SSL issues are expected. Deeply sorry for the couple hours of intermittent SSL issues. CloudFlare CEO confirming fix: https://www.dropbox.com/s/o5yypardlahk4aj/Screenshot%202014-10-01%2019.36.49.png?dl=0
Oct 1, 12:27-17:37 MST

September 2014

Application logins and usage intermittent issues.
Faster then ever!
Sep 30, 19:46-20:52 MST
[Scheduled] ClickFunnels 2.0 Pre-launch upgrade
The scheduled maintenance has been completed.
Sep 19, 00:00 - Sep 20, 02:00 MST

August 2014

Lots of updates incoming today
This incident has been resolved.
Aug 27, 11:56-14:56 MST
Elevated page errors
Updates today caused a couple minutes of elevated page rendering errors. Resolved.
Aug 27, 11:37 MST

July 2014

[Scheduled] Database Upgrade
Everything went smooth, only a couple minutes of downtime.
Jul 6, 22:00-22:15 MST
Elevated Web Errors
We experienced an elevated level of Web errors and were able to resolve the issue.
Jul 6, 07:53 MST

June 2014

No incidents reported for this month.